Rahul Govind e N

Global Order Management Specialist @Molex

Bengaluru, IN

Manage industrial cancellation processes (EDI order entries) and addressing customer queries and concerns to ensure high levels of customer satisfaction.• Prepare and maintain process-related reports.• Monitor and respond to customer and front office CSR emails, ensuring timely communication and resolution.• Handle critical and high-priority orders with accuracy and urgency.• Collaborate with Front Office CSR teams to resolve issues related to priority orders.• Serve as a process trainer for new joiners in the ESKER process, ensuring smooth onboarding and knowledge transfer.• Perform hourly process audits to ensure adherence to SOPs and promptly identify any discrepancies or errors.• Monitor team, queue and workflow to ensure efficiency and timeliness.• Provide support in team management and ensure adherence to process SOPs.• Identify process issues and escalate or resolve them proactively.• Take initiative in learning and implementing new processes, and effectively communicate updates to the team.

Govt. Higher Secondary School Kannadiparamba

10th

Rajas Higher Secondary School

Commerce

Henry Harvin

SAP SD POWER USER PROGRAM

Shree Devi Institute of Technology, Mangalore

Master of Business Administration - MBA

Pilathara Co-op Arts & Science College , Pazhichiyil, P.O. Nareekamvalli, Kannu

Bachelor of Commerce - BCom