Rahul Govind e N
Global Order Management Specialist at Molex India Business | SAP SD | SAP S/4 HANA | ESKER ON DEMAND | HR Executive
- Role
- Global Order Management Specialist at Molex
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rahul Govind e N
I completed SAP Sales and Distribution power user program from Henry Harvin and also I am…
Experience
Global Order Management Specialist
Aug 2025 — Present · Bengaluru, IN
Manage industrial cancellation processes (EDI order entries) and addressing customer queries and concerns to ensure high levels of customer satisfaction.• Prepare and maintain process-related reports.• Monitor and respond to customer and front office CSR emails, ensuring timely communication and resolution.• Handle critical and high-priority orders with accuracy and urgency.• Collaborate with Front Office CSR teams to resolve issues related to priority orders.• Serve as a process trainer for new joiners in the ESKER process, ensuring smooth onboarding and knowledge transfer.• Perform hourly process audits to ensure adherence to SOPs and promptly identify any discrepancies or errors.• Monitor team, queue and workflow to ensure efficiency and timeliness.• Provide support in team management and ensure adherence to process SOPs.• Identify process issues and escalate or resolve them proactively.• Take initiative in learning and implementing new processes, and effectively communicate updates to the team.
Education
Govt. Higher Secondary School Kannadiparamba
10th
2012 — 2013
Rajas Higher Secondary School
Commerce
2013 — 2015
Henry Harvin
SAP SD POWER USER PROGRAM
2023 — 2023
Shree Devi Institute of Technology, Mangalore
Master of Business Administration - MBA
2019 — 2021
Pilathara Co-op Arts & Science College , Pazhichiyil, P.O. Nareekamvalli, Kannu
Bachelor of Commerce - BCom
2015 — 2018
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