Rahul Gomes

About Rahul Gomes

Hello! I am Rahul Gomes, a technology and business visionary with over 18 years of experience in leading large-scale projects and programs. My career has been dedicated to driving service delivery excellence, IT operations, Agentic Projects and digital transformation across various industries. I have a proven track record of executing complex business transformations, optimizing P&L, and leading high-performance teams in Fortune 500 companies.Throughout my career, I have successfully managed global service delivery and operations, achieving significant improvements in efficiency and cost savings. I have led initiatives that resulted in a 50% reduction in turnaround times and delivered over $1.5 million in cost savings through effective project leadership. My passion for AI-driven automation and digital innovation has enabled me to cut manual efforts by 40%, enhancing compliance and decision-making capabilities. I am skilled in stakeholder management and have built strong relationships with C-suite executives, ensuring alignment between business strategies and execution.Key Achievements- AI-powered Procurement Analytics across 11 countries → supplier cycle time -22%, KPIs +15%,$6.1M annual savings- Digital Contract Intelligence for pharma → compliance +27%, cycle time 12→5 days- Transitioned 7-country S2P into APAC SSC → Processing automation 82% success,$14M vendor consolidation savings- Supplier engagement bots → Vendor query time -30%, FTE savings of 6.5 annually- Spearheaded global strategic sourcing initiatives with a $100M spend, achieving 5-10% cost savings and optimizing supplier performance- Led a team of 500+ professionals across multiple regions, fostering a culture of excellence and innovation- Set up Procurement & AP Helpdesks in Costa Rica, Kuala Lumpur, and Bucharest, reducing invoice resolution cycle by 30%- Successfully managed the demerger and transition of S2P operations for a major pharmaceutical company, ensuring timely and budget-compliant delivery-Currently driving a Cyber Resilience project focused on strengthening security, compliance, and business continuityCore Competencies:Project & Program Management | Digital Transformation | AI in S2P/P2P | Transition Management | Supply Chain Optimization | Process Excellence | Agile & Change Management | SAP Ariba, Coupa, Oracle SCM | Automation Anywhere, UiPath | Predictive Analytics | Lean Six Sigma GB | Supplier Relationship Management | Vendor Master Data Governance.

Experience

1. Sr Program Manager S2p Operations Lead Ai Customer Experiences

   Genpact

   Nov 2023 — Present · Hyderabad, IN

   In my current role, I am responsible for developing comprehensive project plans that outline scope, schedule, cost, and resource management strategies. I actively track project progress, identify potential risks, and implement effective mitigation strategies to ensure on-time and within-budget delivery. My focus is on conducting in-depth market research and stakeholder analysis to generate actionable business strategies that enhance product offerings and market positioning. I direct strategic initiatives tailored to client-specific needs, promoting a culture of innovation and agility across diverse organizational landscapes.AI Tool Implementation(E2E): Identifying key business gaps and collaborating cross-functionally with Operations and Development team for end-to-end implementation of AI tools to automate and optimize process workflows, reducing manual effort and improving compliance. Acting as an Agile evangelist, driving iterative delivery models and influencing product and engineering teams through data-led insights and operational feedback loops. Achievements: I have led global strategic sourcing initiatives with a $100M spend, driving end-to-end procurement across direct and indirect categories. This effort resulted in 5-10% cost savings and optimized supplier performance. Additionally, I successfully managed a team of 200+ professionals, fostering a collaborative culture and championing skill development initiatives. My leadership in the demerger and transition of P2P operations for a major pharmaceutical company ensured timely and budget-compliant delivery, while my implementation of Lean Procurement practices improved SLA adherence from 70% to 100% within three months.Profile Headline: Senior Manager | Service Delivery Lead | Expert in Digital Transformation & Procurement Management

Education

• National Institute of Information Technology

  Network and System Administration/Administrator

• NMIMS CDOE

  Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management

• Acharya Nagarjuna University

  Bachelor of Commerce (B.Com.), E-Commerce/Electronic Commerce

  2006 — 2009

• St. Mary's

  NU, Commerce & Economics

  1996 — 2002

Skills

• Project Management
• Access
• Networking
• Purchasing
• Process Improvement
• Sql
• Service Delivery
• Technical Support
• Customer Service
• Team Management
• Risk Analytics
• Supply Management
• Analysis