Rahul Dixit

Experience

1. Senior Executive-technical Services

   Medtronic

   Aug 2022 — Present

   Acquired in-depth knowledge of the features, functionalities, and clinical applications of Medtronic’s medical device product range including Surgical Navigation Systems, O-arm-Surgical Imaging System and Mazor X Surgical Robot(Spine).• Conduct on-site visits to customer facilities for Installation of Capex Systems and hands-on troubleshooting of complex technical issues related to medical devices including hardware, software and connectivity.• Assist in the development and implementation of service plans including preventive maintenance schedules and equipment upgrades, to prolong product lifespan and enhance performance.• Coordinate with third-party service providers to ensure timely delivery of contracted services, including field service support, calibration, and maintenance, adhering to service level agreements (SLAs) and quality standards. • Provide training and technical resources to channel partners to enable them to effectively represent and support company products, ensuring alignment with brand standards and service expectations.• Develop and implement sales strategies to promote annual service contracts, emphasizing the value proposition of proactive maintenance, extended support, and cost savings for customers.• Utilize customer relationship management (CRM) tools to track leads, opportunities, and sales pipeline for annual service contracts, proactively following up with prospects and nurturing relationships through targeted communication.

Education

• Watumull Institute Of Electronic Engineering And Computer Technology

  Bachelor of Engineering