Rahul Chauhan
Head of Technical Operations @Comms-care
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WORK HISTORY
Head of Technical Operations @Comms-care
Northwich, GB
Leading technical operations across Comms-Care’s enterprise clients, driving IT service excellence, operational resilience, and customer satisfaction within a fast-paced Managed Service Provider (MSP) environment.Key Achievements & Responsibilities:Provide strategic and operational leadership for multi-disciplinary 2nd & 3rd line engineering teams and ITIL functions.Own and manage major incident and escalation processes, reducing escalations and improving customer satisfaction.Embed and govern ITIL service frameworks (Incident, Change, Problem, Service Level Management).Drive operational performance through KPIs, ensuring SLA adherence, improved response times, and cost efficiency.Partner with senior stakeholders to align technical operations with MSP strategy and enterprise client needs.Lead recruitment, training, and development, building a high-performance culture and ensuring succession planning.Introduced operational process changes that reduced downtime and enhanced service delivery outcomes.Full accountability for workload distribution, resourcing, and leadership reporting at board level.
EDUCATION
Soar Valley Community College
English, Maths, Science
Birmingham City University
Bachelor's degree, Computer Science
Gateway Sixth Form Community College
NVQ ICT (Double Award), A Level Business Studies
ABOUT RAHUL CHAUHAN
I am a results-driven IT & Network Operations Leader with over 15 years of experience…
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