Rahul Vyas
Seasoned Operations Leader | Transforming Customer & People Experience | WNS, Ex-IntouchCx, Teleperformance, Amazon, Aegis, Kochartech, Firstsource | LSSBB Certified | Expert in People & Program Management
- Role
- Senior Group Manager Operations at WNS
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Rahul Vyas
With over 17+ years of experience in the Contact Center industry, I excel in managing…
Experience
Senior Group Manager Operations
May 2025 — Present · Indore, IN
Managing a headcount of over 350 as the site lead for WNS, the UK\'s largest energy and home services provider. • Overseeing operations and customer experience at scale, ensuring seamless service delivery. • Developed strategies to enhance operational efficiency and improve customer satisfaction.
Education
Shibpur Ambika Hindi High School
Madhyamik Pariksha
1999 — 2001
Rabindranath Tagore University
Bachelor of Business Administration - BBA
2019 — 2022
Bidhan Chandra College Rishra
Higher Secondary
2001 — 2003
Skills
- Outsourcing
- Training
- Vendor Management
- Management Information Systems (Mis)
- Contact Centers
- People Management
- Employee Engagement
- Workforce Management
- Service Delivery
- Telecom
- Team Management
- Team Leadership
- Customer Service
- Performance Management
- Business Process Outsourcing (Bpo)
- Leadership
- Telecommunications
- Management
- Team Building
- Bpo
- Operations Management
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