Rahul Arora

About Rahul Arora

Extremely motivated IT professional with expertise in SAS (SAS/Base, SAS/SQL, SAS/Macro), SQL, Relational Databases, Data Modeling, Systems Analysis, Data Analysis and Visualization using Excel, Python, and Tableau.PROJECTSBusiness Intelligence, Data Analysis, Data Mining, Enterprise Data Management - Database Development, Production Support, Operations Management - Business Process Improvement, Application Development & MaintenanceABOUT ME- An MIS Graduate (class of 2016) from the University of Arizona\'s top-ranked MIS program (#3 in the US) with a specialization in Business Intelligence and Analytics- 9+ years of professional experience with leading Information Technology consulting companies- Experienced working at the client sites, liaising with the client to understand business problems and deliver technology solutions.SKILLS- Data Analytics: Tableau, Spotfire, PowerQuery, PowerPivot, Power BI, MS Excel- Statistical Analysis: SAS/Base, SAS/SQL, SAS/Macro, SPSS- Data Management Tools: Alteryx, Oracle SQL Developer, TOAD, MS Access- Programming Languages: SQL, PL/SQL, Java- Scripting: UNIX Shell Scripting, Python- Databases: Oracle, Microsoft SQL Server, MySQL, SQLite, PostgreSQL- Software: MS Visio, MS Project, MS PowerPointCERTIFICATIONS- Tableau Desktop 9 Qualified Associate- Business Intelligence & Analytics - Eller College of Management- Analyzing & Visualizing Data with MS Excel - EDX- Data Analysis and Python Programming - Dataquest.ioContact Information: r••••••••@email.arizona.eduPh:+91••••••••54

Experience

1. Staff, Product Analytics & Insights

   ServiceNow

   Mar 2023 — Present · Gurugram, IN

   Established the first-ever self-service analytics for Release Quality and Product Training teams; conducted stakeholder interviews to define reporting requirements, built SQL data models and Tableau dashboards transforming how program managers compare and track their OKRs; drove a 90% reduction in ad-hoc reporting requests• Built a POC leveraging linear regression to model directional shifts in customer engagement over time; integrated outputs into a semantic layer powering a local LLaMA that operationalized Agentic AI to autonomously route qualified leads and churn risk signals to sales teams with a 360 degree view of the customer• Analyzed customer cohorts to track time-to-deployment, time-to-adoption, and usage patterns post-license purchase; built Power BI dashboards highlighting activation delays and adoption gaps, supporting enablement teams with insights to accelerate onboarding and improve product engagement• Developed time series forecasting models to predict case volumes and key support KPIs, enabling data-driven planning and operational efficiency, helping support teams proactively allocate resources, optimize response times, and reduce backlog risks• Led a team of analysts on Tableau-to-Power BI dashboard migration, driving technical excellence and guiding the team on semantic modelling, converting calculated fields to DAX expressions, and data visualization best practices

Education

• Georgia Institute of Technology

  Master of Science - MS, Computational Data Analytics

  2026

• University of Arizona, Eller College of Management

  Master of Science - MS, Management Information Systems, Business Intelligence & Analytics

  2015 — 2016

• Kurukshetra University

  Bachelor of Technology (B.Tech.), Information Technology

  2007 — 2011

Skills

• Software Development Life Cycle (Sdlc)
• Microsoft Word
• Java
• Oracle
• Business Intelligence
• Requirements Analysis
• Change Management
• Java Enterprise Edition
• Javascript
• Wireshark
• Xml
• Mysql
• Reporting & Analysis
• C++
• Business Analysis
• Sql
• Microsoft Project
• Visio
• C
• Software Development
• Python
• Javaserver Pages (Jsp)
• Unix
• Microsoft Office
• Pl/Sql
• R
• Databases
• Shell Scripting
• Data Analysis
• Sdlc
• Social Media
• Business Systems Analysis
• Microsoft Excel
• Powerpoint
• Leadership
• Tableau
• Jsp
• Core Java
• Html
• Oracle Sql Developer