Rahul Aditya Wadhwa

Senior Product Manager @TBO.COM

Gurugram, HR, IN
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WORK HISTORY

Mar 2024 — Present

Senior Product Manager @TBO.COM

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Gurugram, IN

Product Head driving AI enabled Customer Experience transformation in a multi billion global B2B travel distribution platform.• Led a cross-functional team to Transform in-house call center by delivering 122% productivity by architecting enterprise grade AI powered Customer experience automation suite featuring Voice AI agents, support co-pilots, and intelligent agentic workflows in combination with CRM—scaling higher ticket volumes by lesser human resources.• Vibe coded custom CRM solution \"Epicenter\" replacing expensive Salesforce for global sales• AI powered email classification + processing system using Claude APIs on AWS Bedrock

EDUCATION

2009 — 2013

Jaypee Institute of Information Technology

Bachelor’s Degree, Computer Engineering

2015 — 2017

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Master of Business Administration (M.B.A.), Marketing

ABOUT RAHUL ADITYA WADHWA

With 10+ years of product leadership across Travel Tech, Health Tech, FinTech, and Food…

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