Rahul Aditya Wadhwa
Strategic AI Product Leader || AI Agents & Workflow Automation Expert
- Role
- Senior Product Manager at TBO.COM
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rahul Aditya Wadhwa
With 10+ years of product leadership across Travel Tech, Health Tech, FinTech, and Food…
Experience
Senior Product Manager
Mar 2024 — Present · Gurugram, IN
Product Head driving AI enabled Customer Experience transformation in a multi billion global B2B travel distribution platform.• Led a cross-functional team to Transform in-house call center by delivering 122% productivity by architecting enterprise grade AI powered Customer experience automation suite featuring Voice AI agents, support co-pilots, and intelligent agentic workflows in combination with CRM—scaling higher ticket volumes by lesser human resources.• Vibe coded custom CRM solution \"Epicenter\" replacing expensive Salesforce for global sales• AI powered email classification + processing system using Claude APIs on AWS Bedrock
Education
Jaypee Institute of Information Technology
Bachelor’s Degree, Computer Engineering
2009 — 2013
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration (M.B.A.), Marketing
2015 — 2017
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