Rahul Thakur

Experience

1. Senior Travel Consultant

   Roadzen

   Jul 2022 — Present · Gurugram, IN

   Managed end-to-end corporate travel bookings (flights, hotels) for high-value clients, interpreting travel policies and preferences—paralleling requirement elicitation and user needs analysis in a Business Analyst context.• Supported the Team Leader in daily and weekly data management using Excel, including preparation of reports on booking trends, escalations, SLA compliance, and cost efficiency—developing core skills in data handling, dashboarding, and KPI monitoring.• Identified recurring issues or policy deviations and escalated them with structured reasoning—applying principles of gap analysis and risk identification relevant to business process improvement.• Worked closely with corporate clients to manage high-priority requests and urgent changes, refining communication skills and business acumen, which are foundational for client-facing BA roles.• Assisted in preparing client-wise travel spend reports and summaries—gaining practical exposure to cost analysis, forecasting, and reporting, which translate into financial and operational analysis in Business Analysis.• Contributed to process documentation and SOP refinement by capturing frequently encountered scenarios and solutions, laying the groundwork for business rule documentation and solution validation.