Rahul Thakur

Product Development Specialist @Greaves Travel India Private Limited

New Delhi, IN

Understanding new product requirements, writing and analyzing scope documents, changerequests, organizing release notes, testing and liaison with relevant teams for delivering items inproduct roadmap. Handle client requirements and write User stories for changes to be initiated in the system and dothe testing, write documentation and provide trainings if needed to internal/external audience. Problem Solving & Judgment – identifies, gathers, and analyzes the most critical informationneeded to understand problems, makes sound, timely decisions; demonstrates integrity andsound ethics; always does the right thing. Customer Focus - identifies key internal and external customers and their requirements; servescustomers with excellence; seeks and utilizes customer feedback for improvement ofproducts/services; treats customers with dignity and respect; delivers exceptional customerservice. Well acquainted with popular travel Booking Tools, Concur and/or ETTA by DEEM,portals.