Rahul T A

About Rahul T A

Leave a little sparkle everywhere you go.

Experience

1. Global Service Delivery Manager

   Philips

   Mar 2020 — Present · Chennai, IN

   Leading Global team that handles healthcare systems project delivery assistance/administration/training assistance and operations in 100+ countries.• Closely working with Business units, Healthcare trainers,Legal Department, Document publishers, Field service Engineers,Medical System Administrators, Regional Managers(EMEA,APAC,LAD,North America)and Helpdesks across the globe to handle issues/requests/escalations in all areas of patient care ( Computed Tomography,MR,XR,Ultrasound,CV,NM, Childrens care etc.) w.r.t healthcare administration/security mechanism• Subject matter expert on numerous data sources and data collection ensuring reporting accuracy and on-time deliverables of high priority standard and ad-hoc reporting• Works directly with legal department in validating/analyzing critical data in different medical equipment.• Handles Software Support for escalations from global customer and business unit helpdesks for non-standard issues that required investigation or escalation to the development team or business units• Responsible for updates and maintenance of healthcare data at higher organizational level• Acknowledge legal holding of handling the process to protect intellectual properties on critical healthcare tools.• Liaison with other teams and ensure that right infrastructure is in place to meet the demands of the business• Enable the business by using best practices by using methodologies like Lean and save costs and efforts to both IT and business

Education

• Birla Institute of Technology and Science, Pilani

  PG

• Mahatma Gandhi University, Kottayam

  Bachelor's degree