Rahul Srivastava
Amazon | MBA , IIM Ahmedabad (2017-2019) | IIT (BHU) Varanasi | Customer Experience | Gen AI | LLM | Customer Data Analytics | Product Management | Program Management
- Role
- Program Manager at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rahul Srivastava
Product/Program Leader with 9+ years of experience driving AI-powered and enterprise SaaS products delivering customer-centric innovations and scaling impactful solutions. Skilled in building and scaling LLM-driven, agentic and conversational UX products, with a proven ability to define product vision, execute roadmaps, and lead global launches across 8+ markets.Adept at partnering with cross-functional teams to shape strategy, prioritize features, and deliver customer-first innovations at scale.
Experience
Program Manager
Jul 2021 — Present · Bengaluru, IN
Led the “Storewalk” program to identify and resolve CX pain points, with a particular focus on the search experience, achieving a 15% reduction in customer drop-offs, leading to an incremental sale of $1.5B in the US store• Led the design and development of Sherlock+, a Generative AI powered platform to automate defect detection and insights generation enabling scalable, data-driven decision-making for global category teams.• Led cross-functional coordination with engineering, product, and applied science teams to improve Amazon Search quality by deploying LLM-based models for complex query understanding (symptom, negation, premium intent) leading to $448M in incremental sales• Drove influencer storefront discoverability, trending product surfacing, and filter improvements by working with platform and personalization teams boosting engagement by 20% and conversion by 12%• Led the VDRE program to define optimal UX across 500 product types and brands in 8 markets, aligning engineering, legal, and product teams to deliver consistent global experience• Designed an ML based solution to reduce variation defects from 18.09% to 5% improving the search and comparison experience.• Defined global catalog KPIs across 25 parameters, providing CEO-level visibility and aligning executive leadership on customer experience initiatives
Education
Indian Institute of Technology (Banaras Hindu University), Varanasi
Bachelor of Technology (B.Tech.), Electrical Engineering
2010 — 2014
Christ The King College,Jhansi
ICSE
Indian Institute of Management Ahmedabad
Master of Business Administration - MBA
2017 — 2019
Skills
- C++
- C
- Microsoft Office
- Matlab
- Java
- Spring
- Public Speaking
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