Rahul Srivastav
Team Lead Customer Success Manager
- Role
- Customer Success Manager at Absolute
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Rahul Srivastav
As a Team Lead Customer Success Manager at INERA™, I focus on enhancing customer…
Experience
Customer Success Manager
Aug 2024 — Present · Gurugram, IN
As a Team Lead managing a team of 15 customer success representatives, my rolefocuses on enhancing customer experience, retention, and engagement throughproactive strategies tailored for a biofertilizers product. I oversee the entirecustomer lifecycle, ensuring seamless onboarding, continuous engagement, andhigh satisfaction levels.•Leading customer retention strategy for a growing bio-chemicals FMCG brand,focused on loyalty and long-term engagement.•Improved repeat purchase rates by developing targeted retention campaigns, andenhancing post-sale support by Outbound and Inbound Channels•Collaborated with sales, product, and marketing to address customer pain pointsand strengthen satisfaction.•Implemented CRM (LSQ)-based tracking systems to proactively manage churnand customer outreach.•Built and led a motivated team with a strong customer-first mindset, improvingservice recovery and NPS.
Education
Delhi Institute of Advance Studies
MBA
2016 — 2018
Delhi Institute of Advance Studies
Master of Business Administration (M.B.A.)
2016 — 2018
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