Rahul Singhani

About Rahul Singhani

As Director of Product Management at Delhivery, I own two critical charters: client experience (including client onboarding funnel) and value-added services. I lead the product roadmap for Delhivery One - our unified client application that brings B2C Express, PTL Cargo, and Cross-border services into one place for SMB and D2C clients. I along with my team have built our value-added services portfolio: Delhivery Protect for loss and damage coverage, RTO predictor, and Consignee Communications.In addition, I lead charter for Gen AI-driven claims management, intracity fleet procurement and Accounts Receivables - billing, invoicing, collections - for our Express and PTL businesses. Prior to Delhivery, I worked at FabHotels scaling operations across India while increasing gross margins, at PayU on fintech partnerships and process optimization, and at EY helping global companies reduce their direct and indirect costs. Started my career with internships at Cambridge Judge Business School and UBC Canada, after graduating from IIT Delhi.I love solving complex problems and what excites me about product management is that it gives me an opportunity to solve problems at scale and to delight the customer on a daily basis. I currently operate at the intersection of AI, logistics and product management.Outside of work, I like to run, cycle, read, and write.

Experience

1. Director of Product Management

   Delhivery

   Oct 2022 — Present · Bengaluru, IN

   I lead the client experience charter. I own the product roadmap for Delhivery One, Delhivery\'s client-facing application for B2C Express, PTL Cargo, and Cross-border services - all services in a single place, trusted by SMB and D2C clients. Register here: https://one.delhivery.com/registerI also lead product dev and GTM for value-added services charter: Delhivery Protect Cover against loss & damage, RTO predictor, and Consignee Communications. More in the pipeline.Finance: 1) All accounts receivable product flows (billing, invoicing, collections) for B2C Express and PTL Cargo businesses 2) Gen AI-driven claims management (loss & damage, weights, freight billing)Fleet management: procuring low-cost intracity spot and regular fleet for last-mile, first-mile, and carting use-cases via Axle app (where fleet owners and brokers bid for fleet demand)

Education

• Jawaharlal Nehru School, Bhopal

  Mathematics and Science

• Indian Institute of Technology, Delhi

  Bachelor of Technology (B.Tech.), Civil Engineering

Skills

• Performance Benchmarking
• Program Management
• Management Consulting
• Business Process Mapping
• Analytics
• Business Strategy
• Microsoft Excel
• Powerpoint
• Market Analysis
• Business Process Improvement
• Python
• C
• C++
• Team Management
• Planning Budgeting & Forecasting
• Microsoft Word
• Outsourcing Management
• Financial Forecasting