Rahul Singh

About Rahul Singh

I am a Data Analytics and Transformation Lead with over a decade of experience building and scaling data-driven insight platforms. Currently, as a Business Process Lead at Salesforce, I spearhead AI-driven transformation initiatives using Agentforce to automate enterprise workflows and drive organizational efficiency.Throughout my career at Salesforce, Deloitte, and Gramener, I have specialized in translating complex data into actionable business strategy. I am a firm believer in the power of data storytelling and have a proven track record of influencing executive decision-making through predictive analytics and advanced visualization.Core Impact:Innovation: Presented \"Customer Zero\" AI use cases at Dreamforce 2025.Efficiency: Saved operational hours annually by automating manual reporting and ETL pipelines.Leadership: Led global analytics teams and upskilled 100+ individuals in data-driven decision-making.Tech Stack: Expert in SQL, R, Tableau, Power BI, and Snowflake.

Experience

1. Business Process Manager - Gobal Business Services

   Salesforce

   Aug 2021 — Present · Hyderabad, IN

   At Salesforce, I serve as the Business Process Lead for Global Business Services, where I sit at the intersection of Operations, Strategy, and AI Innovation. My core mandate is to transform how we measure and execute business performance.I initially focused on modernizing our data infrastructure, architecting a migration from fragmented manual reporting to a robust Snowflake and Tableau ecosystem. This initiative automated over 500 metrics and saved the organization hours annually, allowing me to elevate the function from \'reporting\' to \'strategic advising.\' Today, I own the V2MOM dashboard, presenting critical performance insights directly to leadership to guide investment and headcount decisions.Most recently, I have pivoted to leading our AI Transformation. As a \'Customer Zero\' practitioner, I design and deploy Agentforce and Data Cloud solutions to automate complex workflows, such as Deal Desk approvals. My work in validating and implementing these AI agents was recognized when I presented our success stories at Dreamforce 2025.

Education

• IBS Hyderabad

  Master of Business Administration (MBA), Finanace And Marketing

  2011 — 2013

• The Pentecostal Assembly School

  Science

  1989 — 2004

• MITS Rayagada

  Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering

  2006 — 2010

Skills

• Tableau
• Market Research
• Stock Market
• Derivatives
• Data Visualization
• Analytics
• Business Strategy
• Data Analysis
• Stock Picking
• Sql
• Risk Analysis
• Distribution Analysis
• R
• Customer Segmentation Strategy
• Qualitative Research
• Business Analysis
• Microsoft Office
• Statistics
• Data Mining
• Quantitative Research
• Portfolio Management
• Research
• Retail Analytics
• Market Analysis
• Quantitative Analytics
• Spss
• Fmcg
• Microsoft Excel
• Team Management