Rahul Singh

Experience

1. Executive

   CBRE

   May 2015 — Present · Gurgaon, IN

   Develop and maintain excellent relationships with the client on site, practice excellent teamwork and support for the other members of the service.• Maintain standard of hygiene, safety and cleanliness in accordance with client and statutory requirements.• Identify client needs and expectations and ensure client satisfaction.• Deal professionally with customer feedback.• Actively monitor and handle complaints.• Ensure security and maintenance of premises, equipment and stock.• Keep know-how of current safety regulations in order to respond to emergency call-in situations in the facility and help to coordinate any related function to accommodate the safety of customers, visitors and staff.• Effectively lead, develop and motivate the service team, monitor and solve personnel issues as they arise within the department.• Responsible for grooming, cleanliness, hygiene, uniforms and overall attitude of the staff.• Organize formal training and provide structured on-the-job training; identify and address individual training needs to provide on site induction. • To prepare and submit MIS and client feed back.• Stock management at sites and ensures the cost under budget.• Ensure complete documentation at site as per requirement.• Timely payment collection & ensure minimum bailout period for client.• Keeping all weekly schedule, periodic schedules and check lists updated at site.• Accountable for cost control and minimize the waste

Skills

• Emergency Management
• Microsoft Office
• Supervisory Skills
• Microsoft Word
• Housekeeping
• Client Services
• Building Management Systems
• Reporting & Analysis
• Incident Handling
• Team Building
• Hospitality Management
• Team Leadership
• Operational Planning
• Customer Service
• Staff Development
• Daily Reports
• Guest Service Management
• Helping Clients
• Microsoft Excel
• Facilities Management
• Help Desk Support
• F&B Operations
• Hotel Management
• Strategic Planning
• Operations Management
• Outlook
• Problem Solving
• Team Management
• Asset Management