Rahul Shrivastav

About Rahul Shrivastav

10 Years of experience of IT and in 7 Years of Experience into Service Now ITSM,ITOM and HRSD Module.• Led end-to-end implementation and customization of Service Now ITOM modules, including Discovery, Service Mapping, Event Management, and Orchestration, resulting in improved incident response and infrastructure monitoring.• Architected and deployed complex integrations between Service Now and third-party systems using REST/SOAP APIs, ensuring seamless data synchronization and process automation using ITOM Features.• Proficient in the analysis and testing of HRSD Service Now in Test Management. Proficient in multiple Service Now modules and Automation Flow Designer, Integrations like workday Success factor, Orchestrations. • Quick to grasp new ideas ITOM concepts; develop innovative and creative solutions to problems.• Excellent knowledge and managing all incident/problem within the environment to ensure services are delivered to meet customer business needs.

Experience

1. Senior Service now Consultant

   bp

   Dec 2024 — Present · London, GB

   Led end-to-end implementation and customization of Service Now ITOM modules, including Discovery, Service Mapping, Event Management, and Orchestration, resulting in improved incident response and infrastructure monitoring with British Petroleum In-house Tools.• Spearheaded the development of HRSD solutions, automating HR case management and employee lifecycle workflows, enhancing the Employee Service Center, and streamlining HR operations.• Architected and deployed complex integrations of HRSD and ITOM between Service Now and third-party systems using REST/SOAP APIs, ensuring seamless data synchronization and process automation.• Utilized web technologies like XML, AJAX, HTTP, and TCP/IP to develop and integrate Service Now applications.• Collaborated with HRSD business leads to drive initiatives and ensure the organization delivers and realizes business value of British Petroleum.• Experience with development and implementation of Service Now ITOM & HRSD modules - Incident Management, Problem Management, Employee Document Management, COE Configurations, Change Management and Knowledge Management• Integrated Service Now HRSD with third-party systems using REST APIs.• Understands technical Concepts of British Petroleum and functional design requirements related to Service Now.• Validating discovery results and troubleshooting as required• Automation life cycle events of HRSD flow designer, integrations like workday success factor etc.• Experience with Business Rules, Script Includes, UI Actions, and Scheduled Jobs - all scripted aspects of the Service Now system.• Manage British Petroleum Activities for Lifecycle events and Automation Flow Designer and Orchestration.• Experience in securing HRSD using COE configurations and ITSM.• Experience in handling Employee Document Management, and configure retentions policies, security polices etc• Develop or design from Client British Petroleum service catalog item form as per the customer needs.

Education

• Rajiv Gandhi College of Engineering and Technology

  Bachelor of Technology - BTech