Rahul Shirgaonkar

About Rahul Shirgaonkar

Driving performance, customer experience, and strategic growth at scale.With over 25 years in the service industry, I am a business operations and strategy leader specializing in service delivery, vendor management, and customer experience. I align people, processes, and technology to deliver measurable outcomes and sustainable growth.My expertise spans service delivery, operations management, business development, and relationship management — with a proven ability to build high‑performing teams and foster trusted partnerships with customers and vendors. In my current role, I focus on optimizing vendor ecosystems to enhance performance, reduce risk, and unlock strategic value.Passionate about solving complex challenges, I thrive on streamlining processes, elevating customer experience, and enabling transformation. Whether leading large‑scale initiatives or strengthening executive‑level relationships, I am committed to creating impact through efficiency, collaboration, and innovation.

Experience

1. Director, Vendor Management

   GoDaddy

   Apr 2024 — Present

Education

• Sathye College of Commerce

  BCOM, Commerce

  1992 — 1997

• Mithibai College

  Law, General Law

  1998 — 2001

Skills

• Team Management
• Outsourcing
• Performance Management
• Crm
• Business Process Outsourcing (Bpo)
• Vendor Management
• Mis
• Employee Engagement
• Workforce Management
• Management Information Systems (Mis)
• Service Delivery
• Business Analysis
• Customer Relationship Management (Crm)
• Contact Centers
• Offshoring
• Management
• Operations Management
• Transition Management
• Bpo
• Business Process Improvement
• Call Centers
• Business Development