Rahul Sharma

About Rahul Sharma

I am a strong believer in experiments, and passionate about growth and customer delight.* Grew and managed a Telegram community with more than 2500 members.* Grew B2B Customer Base and onboarded 37 Clients on the platform* Helping our consumers to get their journey ahead by supporting them in the loan process.* As working in the revenue team, I have handled 150+ customers and supported them to start their journey to improving skills, and get placed in their dream jobs.

Experience

1. Customer Success Associate

   Straive

   Oct 2024 — Present · Chennai, IN

   Customer OnboardingFacilitate smooth onboarding of new customers by providing training, resources, and support.Understand customer goals and tailor onboarding experiences to align with their needs.Relationship ManagementBuild and nurture strong relationships with customers to enhance trust and loyalty.Serving as the main point of contact for customer inquiries and concerns.Product/Service UtilizationHelp customers maximize the value of our offerings by providing insights and best practices.Proactively identify and address gaps in product/service utilization.Issue ResolutionAddress customer challenges promptly and coordinate with relevant teams for resolution.Document customer issues and feedback to ensure continuous improvement.Customer AdvocacyAct as the voice of the customer by conveying their needs and concerns to internal teams.Participate in developing strategies to improve overall customer satisfaction.Performance MetricsMonitor key performance indicators (KPIs) such as customer retention, Net Promoter Score (NPS), and renewal rates.Develop action plans based on data insights to enhance customer success outcomes.Collaboration with TeamsWork closely with sales, marketing, and product teams to align customer goals with company objectives.Contribute to the development of resources like FAQs, user guides, and training materials.

Education

• Hindustan University

  Bachelor's degree

  2017 — 2020