Rahul Sharma

About Rahul Sharma

Career Objective: To work with a professionally managed organization in a competitive environment, so as to best utilize the managerial skills gained during my education, prior work, to rise, be part of the management within a time frame. Operating System : MS-Office : MS-Word, MS-Excel, MS-PowerPoint,Internet. Language : Basic Knowledge of “C”, Visual Basic, SQL, HTML,Java,C++,DBMS, Oracle 8i Typing Speed : 40-45 Words per Minute in English. Specialties: Operating System : MS-Office : MS-Word, MS-Excel, MS-PowerPoint,Internet. Language : Basic Knowledge of “C”, Visual Basic, SQL, HTML,Java,C++,DBMS, Oracle 8i Typing Speed : 40-45 Words per Minute in English.

Experience

1. Operations Manager

   FNP

   Jun 2020 — Present · Delhi, IN

   o Handling contact Center - Inbound, Outbound, Written correspondence (email) o Vendor Management o Within TAT Order Delivery closure o Cross functional coordination – Technology, Warehouse, Merchandise, Marketing etc o Manage critical KPI - Conduct Daily, Weekly and Monthly review o Vendor quality and training o Enhance FTR (First time right) resolution from Call centre o Handle Service assurance o Handling Service recovery/QRC (query, request, complaint) management o Handled large transition o New Vendor Tie ups-Training o Ensure all vendors work on SLA and meeting the SLA expectation.

Education

• IGNOU

  BCA, IT

  2010 — 2013

• Indira Gandhi National Open University

  BCA, Computers

  2011 — 2014