Rahul Sharma

About Rahul Sharma

10+ years of overall work experience in US IT and Non-IT recruitments & Insurance Domain.Currently managing a team comprising Team Leaders, Assistant Team Leaders, Executives, Analysts and Senior Analysts and overseeing the matrix management.(Team size: 70+)Responsible for Mid-level to senior-level hiring. Help the HR team to achieve their targets by selecting candidates in the recruitment panel.Proficient in managing & leading teams for running successful process Transition (as a project for large customers) right from identification, planning, execution, monitoring/ controlling, and closingOverall focusing on maximizing customer satisfaction, process compliance, etc.Process improvement initiatives to achieve maximum efficiency in various operations.I am a Recruiting Professional & an Insurance process expert and I believe in providing the highest level of Customer service to both Candidates & Clients. I love my Job! I love helping people in finding new work opportunities. In addition, I am Enthusiastic about learning new things, I have the potential to work in a team or independently with my own initiatives and could complete the assignments to the satisfaction of the Top-Management.Extensive experience in training the Junior Recruiters/Freshers, designing the complete training process and material.Great Experience working on EZLynx, EPIC, AMS360 & Image right.Assisting Insurance Agencies starting from entering prospects into the system to get the insured to bind the policies that include quotes, policy processing, certificate, endorsement, audits, and claims. Good knowledge of Applied Epic, QQCatalyst, Ezlynx, AMS360 and EZLynxHardcore recruiting experience in successfully searching, screening, and responsible for online Marketing of recruiting companies through posting jobs on Job Banks like Monster, CareerBuilder, Craiglist, Indeed, and other Job Boards, etc. Highly skilled in all the tasks involved in Commercial and Personal Lines Insurance like Certificate of Insurance, Policy Checking, Quoting & Proposal Preparation, NOC\'s, Loss Runs Ordering, Direct Billing and Reconciliation, Submissions, etc.CRM: Salesforce, BullHorn, Ezlynx, AMS360, etc• Handling US Insurance Process Clients/ US staffing Clients• Co-ordinating and handling all team issues and difficulties in the work process (Team size is 10-15).• Team Management.I am always open to Speak and available on Skype (ve.sharmarahul), and LinkedIn and accept any who wants to connect.Cell No:

Experience

1. Deputy Manager

   FBSPL

   Jul 2024 — Present · Udaipur, IN

   Leveraging my expertise in property and casualty insurance and claims, I handle various lines of business and provide quality solutions to US clients. I manage workflow, performance, and team training, ensuring compliance with standard operating procedures and documentation. I communicate effectively with clients, addressing their queries and escalations, and reporting on outcomes and metrics. My goal is to enhance customer satisfaction and retention while reducing operational costs and risks. My progression from an entry-level position to Deputy Manager showcases my dedication and expertise in managing teams and optimizing operations.With a proven track record of controlling attrition across all domains under my supervision, I excel in coaching team members to reach the next level. As an effective communicator, I understand business commercials and help clients receive better service. I have an eye for useful numbers, converting them into profit, and adding value to clients and their businesses. Managing a team of over 70 employees with four to five Team Leaders demonstrates my leadership abilities and capacity to handle large-scale operations.I am a dynamic, proactive, and goal-oriented individual with a strong understanding of the insurance market. I possess good process knowledge and business understanding, and I am a quick learner with an analytical and innovative approach to work. I pay close attention to detail and quickly grasp new concepts and technologies. I am proficient in understanding client expectations and requirements and converting them into technical solutions. Self-motivated and hardworking, I am highly flexible, resourceful, and committed, capable of working in challenging environments.

Education

• Rajasthan Technical University

  Bachelor's Degree, Information Technology

  2007 — 2011