Rahul Sharma
Manager [A] HR Services-leave and disability | Amazon
- Role
- Manager-hr Services at Amazon
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Rahul Sharma
9+ years of experience in supervision, operations management, escalation handling…
Experience
Manager-hr Services
May 2019 — Present · Delhi, IN
Managing the performance of teams comprised of HR specialists and associates.• Consulting, coordinating, and collaborating with our third-party administrator, HR, Legal, Payroll, Benefits, team members, and other departments as needed.• Collaborating with the operations manager and other team supervisors on organizational design, workforce planning, succession planning, and skills assessment; reviewing and analyzing business unit data to identify trends and recommend solutions to enhance performance, retention, and employee experience.• Maintaining data and leading weekly business review calls with internal and vendor leadership to share insights on performance and discuss ongoing operational challenges.• Managing team case load, assignments, and performance for leave as an accommodation team, continually seeking ways to improve team delivery for optimized success.• Resolved complex employee issues by utilizing root cause analysis and implementing corrective action.• Developed and executed process changes to ensure compliance with applicable state and federal laws.• Designed, implemented, and monitored training programs and assisted in delivering process training to 70 case managers across all leave types.• Led onboarding activities; conducted over 50+ interviews for case management and team management roles.• Oversaw operational aspects of projects and directed activities, applying successful project management techniques to enable project delivery within time constraints.
Education
University of Rajasthan
Bachelor of Commerce - BCom
University of Rajasthan
Master of Commerce - MCom
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