Rahul Sharma

About Rahul Sharma

Since beginning my professional journey in 2017, I have built a strong foundation in the hospitality industry, working with leading brands such as Marriott, AccorPlus, and Taj Hotels. Over the years, I have gained expertise in reservations, revenue optimization, guest experience, customer engagement, and team leadership.At Marriott, I managed multi-property reservation strategies, aligning pricing, inventory, and occupancy targets while ensuring exceptional guest experiences. My roles with AccorPlus and Taj Hotels further enhanced my capabilities in loyalty management, customer relationships, and service excellence.Recently, I transitioned into the SaaS domain as a Customer Success Advisor at Cvent, where I support US-based clients in driving product adoption, engagement, and overall success. As someone newly entering the tech space, I leverage my hospitality background to help clients achieve measurable value through Cvent’s technology solutions.Alongside my career progression, I am pursuing an MBA in Human Resources Management and have completed an Advanced Certificate in Digital Marketing & Communication, further strengthening my understanding of customer behavior, data-driven strategy, and omni-channel engagement.My focus remains on building strong partnerships, solving problems proactively, and delivering value across hospitality, customer success, and digital-first environments.

Experience

1. Customer Success Advisor

   Cvent

   Sep 2025 — Present · Gurugram, IN

   Partner with US-based hotel and hospitality clients to drive successful adoption and utilization of Cvent’s SaaS products. • Conduct product walkthroughs, training sessions, and best-practice consultations to improve platform engagement and overall client satisfaction. • Understand client business goals and map Cvent solutions to help them achieve measurable outcomes, including improved efficiency, revenue opportunities, and operational impact. • Monitor product usage trends, identify risks or gaps, and proactively implement strategies to increase retention and long-term value. • Collaborate cross-functionally with Product, Support, and Account Management teams to resolve issues, streamline workflows, and enhance the client experience. • Provide data-backed insights, usage reports, and recommendations to help clients optimize their event and revenue management processes. • Act as a trusted advisor, strengthening relationships and ensuring a seamless, consistent customer journey from onboarding through maturity. • Continuously develop knowledge of product updates, new features, and industry trends within hospitality tech and SaaS.

Education

• Swami Vivekananda Subharti University, Meerut

  Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General

• HR GROUP OF INSTITUTES GHAZIABAD

  BACHOLERS OF HOTEL MANGEMENT AND CATERING TECHNOLOGY, Hotel/Motel Administration/Management

  2013 — 2017