Rahul Sharma
🚀 Customer Success Leader | Enterprise SaaS | Strategic Growth | AI-Savvy | Ex LeadSquared, Capillary, Unbxd
- Role
- Senior Customer Success Manager at Bito
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rahul Sharma
Customer Success professional with 8+ years of experience in enterprise SaaS, spanning CRM, AI developer softwares, marketing automation, field service, loyalty platforms, and WhatsApp API automation. Skilled in building scalable CS playbooks, driving customer retention, and delivering value across onboarding, implementation, and renewals.Worked with 300+ clients across sectors like BFSI, FinTech, EdTech, Healthcare, Real Estate, and Retail across India, SEA, and the US. Known for aligning success strategy with product and GTM teams, while consistently driving upsell/cross-sell outcomes and long-term adoption.Brings a strong foundation in engineering, a sharp understanding of customer journeys, and a growing interest in how AI can transform success workflows and developer-centric tools.
Experience
Senior Customer Success Manager
Oct 2025 — Present
Education
Sainik School Ghorakhal
HSC
2006 — 2011
SRM IST Chennai
Bachelor of Technology - BTech, Computer Science
2013 — 2017
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