Rahul Shahare

About Rahul Shahare

5+ years of experience in Incident or Major Incident Management, with a strong understanding of IT Infrastructure, network, and application support.Experience managing major incidents within a global organization, preferably in a fast-paced environment.ITIL Certification: ITIL 4 Foundation certified.Technical Skills:Strong knowledge of IT infrastructure components including servers, databases, networks, cloud platforms, and enterprise applications.Familiarity with monitoring and alerting tools (e.g, PagerDuty, Splunk) and incident management tools (e.g, ServiceNow, Jira).Communication Skills:Excellent verbal and written communication skills, with the ability to explain technical details to non-technical stakeholders.Proven ability to lead conference calls and collaborate with multiple teams during high-pressure situations.Problem Solving & Critical Thinking:Strong analytical and troubleshooting skills to quickly identify the root cause and drive resolutions.Ability to remain calm and focused during high-pressure incidents and make quick, effective decisions.Leadership & Stakeholder Management:Experience leading cross-functional teams during major incidents, coordinating tasks and ensuring collaboration.Proven ability to manage expectations and deliver timely updates to business stakeholders and executives.

Experience

1. Analyst - Cloud and Infra

   LTIMindtree

   May 2025 — Present · Pune, IN

Education

• Rashtrasant Tukadoji Maharaj Nagpur University (RTMNU)

  Bachelor of Engineering - BE, Mechanical Engineering

• Savitribai Phule Pune University

  Master of Business Administration - MBA, Operation Management

• Savitribai Phule Pune University

  Master of Business Administration - MBA, Operations Management and Supervision