Rahul Setia
Product & Training Lead || Ex-Classplus || OYO || Toppr ||
- Role
- Product and Training Lead at Skolaro - One Stop Solution For Schools
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rahul Setia
An accomplished professional with a diverse skill set spanning training management…
Experience
Product and Training Lead
Skolaro - One Stop Solution For Schools
Aug 2021 — Present · Gurugram, IN
As a Product and Training Lead in ERP, I orchestrate comprehensive training programs to empower users with in-depth knowledge of our cutting-edge ERP platform. Leveraging my expertise in client relationship management, I foster strong partnerships, ensuring alignment with client objectives and driving satisfaction and retention. Key Responsibilities:Training Excellence: Develop and deliver engaging training sessions tailored to diverse user needs, equipping teams with the skills and confidence to leverage ERP functionalities effectively.Client Relationship Management: Cultivate and nurture strategic relationships with clients, serving as a trusted advisor and advocate for their success.Demo Mastery: Showcase the value proposition of our ERP solution through compelling demos and presentations, effectively addressing client pain points and driving conversions.Spec Writing: Translate client requirements into comprehensive specifications, guiding development teams in delivering customized solutions that exceed expectations.Top-tier Support: Provide proactive and responsive support to clients, troubleshooting issues and ensuring seamless integration and functionality of ERP systems. Achievements:Spearheaded successful training initiatives resulting in a significant increase in user adoption and proficiency.Received accolades for exceptional client satisfaction scores and retention rates.Played a pivotal role in winning key accounts through persuasive demo presentations and solution-oriented approach.
Education
Maharishi Markandeshwar University, Mullana
Master of Business Administration - MBA
2015 — 2017
Kurukshetra University
Bachelor of commerce
2012 — 2015
Skills
- Research
- Microsoft Powerpoint
- Leadership
- Management
- Microsoft Office
- Microsoft Excel
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