Rahul Saini
Workforce Analyst || - Sr. Scheduler at Allianz Partners
- Role
- Sr Scheduler Analyst at Allianz Partners
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rahul Saini
Seeking assignments at Middle Management level with a reputed organisation in Call Centre/BPO Sector in WFM that offers the opportunities to explore new avenues in the corporate world by utilizing my domain knowledge, opportunity to enrich it and broaden the perspective.Qualitative experience in Customer Service & client servicing in the Call Centre Industry. Currently working with Allianz Partner as a WFM Analyst ||- Sr. Scheduler. Division of researching in areas of Operations, Quality, Process Development & Training. Proficient in heading the Team, applying Leadership skill, coordinating, and result orientation. Possess excellent interpersonal, communication with demonstrated abilities in team management and customer relationship management.
Experience
Sr Scheduler Analyst
Jul 2023 — Present · Gurugram, IN
Education
Pandit Deendayal Upadhyaya Shekhawati University
Master of Arts - MA, English Language and Literature/Letters
2017 — 2019
SNKP collage, Neemkathana, Sikar, Rajasthan
Bachelor of Arts - BA, arts
2010 — 2013
Skills
- Process Improvement
- Management
- Bpo
- Analytical Skills
- Customer Service
- Data Analysis
- Team Leadership
- Service Delivery
- Technical Support
- Business Analysis
- Microsoft Excel
- Employee Relations
- Recruiting
- Vendor Management
- Business Process Outsourcing (Bpo)
- Outsourcing
- Business Process Improvement
- Management Information Systems (Mis)
- Team Management
- Analysis
- Performance Management
- Crm
- Call Centers
- Employee Engagement
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