Rahul Sahu

Field Service Engineer @Videojet Technologies

Kolkata, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2017 — Present

Field Service Engineer @Videojet Technologies

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Ranchi, IN

Attend breakdown calls in the region Raise request for parts and close transaction under Warranty, CAMP or Chargeable Completing Installation of equipment’s on site Completing Preventive Maintenance as per schedule Promotion of Service Contract & consumables Demonstration of products to customers Imparts training to the customer Update service report in Oracle Identifying potential parts requirement and get quote submitted and collect Purchase Order Identifying potential equipment requirements and generate Service Leads for sales team. Selling Skills, Communication skills, Negotiation skills-To achieve monthly KPI numbers Good interpersonal skills- Good relationships and contacts with customers Technical Skills –able to understand market needs, technically map the suitable VJ solution to customers,

EDUCATION

N/A

Camellia Institute of Technology and Management 257

Bachelor of Technology - BTech, Electrical and Electronics Engineering

2008 — 2011

Camellia Institute of Technology and Management 257

Acharya Jagadish Chandra Polytechnic, Diploma in Electrical Engg., First Class

N/A

Camellia Institute of Technology and Management 257

BTech - Bachelor of Technology, Electrical Engineering Technologies/Technicians, A

N/A

Achraya Jagadish Chandra bose polytechnic college

Diploma of Education, Electrical and Electronics Engineering

ABOUT RAHUL SAHU

Assistant Service Manager in Cyklop India Pvt Ltd. Total 12+ years of experience in Customer Service & Support Coding & Marking, Knowledge of management methods and techniques, Working knowledge of customer service software, databases and tools, Ability to think strategically and to lead, Advanced troubleshooting and multi-tasking skill, Proven record of Cost controlling, Increasing Customer satisfaction & improving NPS. Experience in AMC sell, Achieving aggressive revenue targets in Zone. Take ownership of customers issues and follow problems through to resolution & ensuring 100% CSAT & 0%.

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