Rahul Sahu
Assistant Service Manager at CYKLOP (INDIA) PRIVATE LIMITED
- Role
- Field Service Engineer at Videojet Technologies
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Rahul Sahu
Assistant Service Manager in Cyklop India Pvt Ltd. Total 12+ years of experience in Customer Service & Support Coding & Marking, Knowledge of management methods and techniques, Working knowledge of customer service software, databases and tools, Ability to think strategically and to lead, Advanced troubleshooting and multi-tasking skill, Proven record of Cost controlling, Increasing Customer satisfaction & improving NPS. Experience in AMC sell, Achieving aggressive revenue targets in Zone. Take ownership of customers issues and follow problems through to resolution & ensuring 100% CSAT & 0%.
Experience
Field Service Engineer
Sep 2017 — Present · Ranchi, IN
Attend breakdown calls in the region Raise request for parts and close transaction under Warranty, CAMP or Chargeable Completing Installation of equipment’s on site Completing Preventive Maintenance as per schedule Promotion of Service Contract & consumables Demonstration of products to customers Imparts training to the customer Update service report in Oracle Identifying potential parts requirement and get quote submitted and collect Purchase Order Identifying potential equipment requirements and generate Service Leads for sales team. Selling Skills, Communication skills, Negotiation skills-To achieve monthly KPI numbers Good interpersonal skills- Good relationships and contacts with customers Technical Skills –able to understand market needs, technically map the suitable VJ solution to customers,
Education
Camellia Institute of Technology and Management 257
Bachelor of Technology - BTech, Electrical and Electronics Engineering
Camellia Institute of Technology and Management 257
Acharya Jagadish Chandra Polytechnic, Diploma in Electrical Engg., First Class
2008 — 2011
Camellia Institute of Technology and Management 257
BTech - Bachelor of Technology, Electrical Engineering Technologies/Technicians, A
Achraya Jagadish Chandra bose polytechnic college
Diploma of Education, Electrical and Electronics Engineering
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