Rahul Saha

About Rahul Saha

Experienced Operations Leader and SRE Specialist with over 9 years of experience bridging the gap between stable production environments and strategic project delivery. I specialize in optimizing system reliability, leading cross-functional teams, and implementing ITIL best practices to minimize downtime.My expertise lies at the intersection of:Production Support: Rapid incident resolution, root cause analysis (RCA), and 24/7 high-availability management for mission-critical applications.Site Reliability Engineering (SRE): Automating manual operations (toil reduction), enhancing observability with tools like Prometheus or Datadog, and managing Error Budgets and SLOs.Project Management: Leading complex migrations, cloud transitions, and software deployments using Agile/Scrum methodologies to ensure on-time, under-budget delivery.I am passionate about building resilient systems and fostering a DevOps culture that prioritizes both technical excellence and business value.Core Competencies:Incident & Problem Management | Cloud Infrastructure (AWS/Azure/GCP)| CI/CD Pipelines | Stakeholder Management | Capacity Planning | Change Management | Scripting (Python/Bash)Always eager to learn, innovate, and contribute to teams that value reliability, transparency, and growth.

Experience

1. Site Reliability Engineer

   IBM

   Jan 2023 — Present

   Design, build and maintain highly reliable, scalable and secure systems to ensure the reliability, availability, performance and scalability of production systems.•Performs investigation on production issues, identify bugs or defects and missing functionality reported for software application along with evaluating financial impact and reporting to various stake holders, brainstorming on different solutions to fix the issues by testing in lower environment, code fix and deployment on production.•Accountable for tracking application availability, maintaining application health and monitoring system health, performance and availability using observability tools like AppDynamics and DataDog tools. In addition to that he leverages industry best practices to identify any issue utilizing the tools available or apprise customer to onboard new tools.•Automate operational tasks to reduce manual intervention and toil.•Manage incident response, root cause analysis and post-incident reviews to avoid high priority incidents in near future which result in less financial impact for business.•Defining and maintaining Service level indicators (SLIs), Service Level objectives (SLOs) and error budgets.•Preparation of knowledge base articles (KBs), Application Information Document (AIDs), American Kennel Club (AKC) documents on application functionality changes for future maintenance. These documentations include infrastructure details, modules and the dependencies involved in it. This also includes the details of application server, databases and network port and Application program interface (API) details. Details diagrams if various interfaces including upstream and downstream application dependencies.•Closely working with all infrastructure and application teams to provide client deliverables, fix permanent issues through problems tasks, keeping track of problem records.

Education

• Netaji Subhash Engineering College

  Bachelor of Technology, Computational Science

• Netaji Subhash Engineering College

  Bachelor’s Degree, Computer Science Engineering

  2011 — 2015

• Bidhannagar Municipal School

  Science

  2010 — 2011

• Bidhannagar Municipal School

  Secondary Degree, All Subjects

  1999 — 2009

Skills

• Project Management
• Strategic Planning
• Customer Service
• Management
• Powerpoint
• Microsoft Excel
• Research
• Java
• C
• Microsoft Word
• Leadership
• Microsoft Office