Rahul S

Experience

1. Enterprise Customer Success Manager

   foundit

   Nov 2025 — Present

   Own end-to-end account health for the Enterprise business, balancing technical stability, customer success outcomes, and product adoption across ATS-integrated clients->Lead ATS and platform integrations (job ingestion, candidate sync, recruiter workflows) by working closely with customer IT/TA teams and internal product & engineering, improving integration success and data accuracy by ~25%->Act as the primary techno-functional SPOC, translating customer hiring workflows into platform configurations and resolving API, data sync, and process-level issues->Conduct enterprise onboarding, product deep dives, and feature enablement sessions (70+ sessions) to drive adoption across recruiters, hiring managers, and HR leadership->Monitor account health dashboards (usage trends, recruiter activity, ATS sync status, ticket patterns), enabling early risk identification and reducing escalations by ~30%->Perform root cause analysis for platform and ATS issues by validating logs, job feeds, and workflow mappings, cutting resolution turnaround time by ~25–30%->Partner with Product teams to share structured customer feedback and recurring integration gaps, directly contributing to platform enhancements and roadmap prioritization->Support customers during peak hiring cycles, ensuring platform reliability, minimal downtime, and uninterrupted recruitment workflows->Build trusted relationships with enterprise stakeholders, positioning Foundit as a strategic hiring technology partner rather than a transactional job board.

Education

• BLOOMING BUDS BETHANIA SENIOR SECONDARY SCHOOL CBSE

  XII -70% X -94%

  2006 — 2018

• Karpagam Institute of Technology

  Bachelor of Technology - BTech

  2018 — 2022