Rahul Rathore
Lead - DS Operation at Flipkart Minutes || Blinkit || CityMall | Udaan || MBA
- Role
- Lead - Ds Operations at Flipkart
- Location
- Agra, UP, IN
- LinkedIn followers
- 500 followers
About Rahul Rathore
With over 5 years of experience in supply chain management, dark store operations, and…
Experience
Lead - Ds Operations
May 2024 — Present · Delhi NCR, IN
Responsibilities and KRA of Cluster Manager- Flipkart Minutes Store Launch -• Defined and implemented data-driven strategies to ensure a smooth and efficient store launch.• Monitored and refined order processing and delivery algorithms to enhance real-time performance. Currently managing 2 stores in the Noida Span region-• 1 highest OPD store in Noida Span with orders/day.• 1 stores with below 1500 orders/day each. Polygons & Service Zone Creation -• Created and optimized delivery polygons across Delhi NCR using advanced geospatial analysis.• Identified high-demand clusters to prioritize service expansion. Coordinating with Stakeholders to Address Launch Blockers:• Identified and addressed launch blockers across technical and operational domains.• Worked closely with cross-functional teams to resolve issues and ensure timely execution.• Regularly tracked and reported launch progress to senior leadership. Creating Bin Locations and Planning Pick Pathways:• Making bin locations and creating pick pathways at the store before launching. Customer Experience & Open Box Delivery (OBD):• Ensured 100% customer satisfaction by delivering consistent and high-quality service.• Maintained strong Open Box Delivery metrics to enhance customer trust and reduce return/refund losses.• Led initiatives to improve delivery quality and customer interaction at the point of delivery. Last Mile Operations :• Responsible for ensuring 24x7 last-mile serviceability across all managed stores.• Coordinated closely with Fleet Managers to resolve last-mile operational issues.• Monitored key last-mile performance metrics such as CPO (Cost per Order) and EPH (Earning per Hour) to drive efficiency. P&L Ownership• Controlled in-house manpower costs through effective workforce planning and productivity monitoring.• Implemented controls to reduce pilferage and dump stock, contributing to improved inventory health andreduced operational loss.
Education
Swami Vivekananda Subharti University, Meerut
Master of Business Administration - MBA
2021 — 2023
Swami Vivekananda Subharti University, Meerut
Bachelor of Applied Science - BASc
2018 — 2020
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