Rahul Raju
Global Technical Support Leader | Driving Scalable API-First SaaS Operations | CX Transformation | ITIL® 4 & IIMK PCPPM®
- Role
- Support Manager at WizCommerce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rahul Raju
Global Technical Support Leader | Driving API-First Customer SuccessI’m a customer-obsessed global support leader with 12+ years of experience building and scaling high-performing teams for SaaS, API, and tech-driven platforms across EMEA/APAC. I specialize in turning complex technical challenges into seamless customer experiences that drive retention, trust, and growth.Over the years, I’ve:Boosted CSAT from 8.6 → 9.6 through process re-engineering and team enablement.Cut resolution times by double digits with automation and KPI-driven workflows.Partnered with product teams to transform customer feedback into roadmap priorities.I thrive at the intersection of technology, people, and business outcomes—mentoring teams, managing high-severity incidents, and ensuring support operations directly contribute to strategic goals.If you’re passionate about exceptional customer experiences, operational excellence, and API-first innovation, let’s connect.
Experience
Support Manager
Oct 2025 — Present · Bengaluru, IN
Education
Bhilai Nair Samjam
Schooling
2005 — 2007
Indian Institute of Management, Kozhikode
Professional Certificate Program, Product Management
M.M.College of Technology
Bachelor of Engineering, Information Technology
2007 — 2011
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