Rahul Raj
Service Delivery & Operation Management | Customer Success | Project Management | Client Advocate
- Role
- Service Delivery Manager at EY
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rahul Raj
A self‐motivated diverse professional having 15 years of IT industry experience incorporated in Service Delivery, Account Management, Operational Management, Project Management, Client Relationship Management, Customer Success, Cross-functional team engagement roles. Extensive experience managing Global Clients, delivering Services & Projects from the requirements gathering phase to completion. Highly skilled in tracking details, communicating deadlines, and following‐up with internal and external partners to ensure on‐time completion and delivery within strict SLA’s. A multipotentialities personnel with the abilities & interest in learning and assimilating new technologies-Account Management-Service Delivery -Customer Success-Project Management -Digital Transformation-Customer Relationship Management -Stakeholder Management -Escalation Management -Managed Service -IT Strategy -Client Service -Vendor Management -IT Operations -People Management -Resource Management -Leadership -Communication -Application Support -Technical Support -Client Centricity -Transition Management -On-Boarding -Availability Management -Capacity Management -Datacenter Migration, Infrastructure & ArchitectureToolsets: ITSM, CRM, ServiceNow, Bugzilla, Salesforce, HPSM, Siebel, Citrix, SAP, BMC Remedy, MS Project, JIRA, MS Azure, MS Excel, MS PowerPoint, Power BI, Totango, Confluence, Manage Centre, SharePoint, etc.Skillsets: Cognitive Flexibility, Excellent Written & Verbal Communication skills, Strong Leadership, Self-driven, Good Presentation & Interpersonal skills, Multitasking, Work Ethics, Zeal to learn new Technologies. Proactive, Quick Learner, Team Facilitator, Tenacious, Humble, Pragmatic, Affable, Dedication towards Work, Result Oriented, Culture Awareness, Exceptional Analytical & Soft skills.Objective: Quest to have a challenging career which demands techniques in IT domain, has a result-oriented approach, requires an innovative professional acumen and provides conductive growth opportunities compatible with my capabilities and profession skills thus contributing to organization and individual growth/ success.
Experience
Service Delivery Manager
Apr 2023 — Present · Bengaluru, IN
Education
Visvesvaraya Technological University
Bachelor of Engineering - BE, Computer Science
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