Rahul Rai
Customer Success Manager at Progress Software Corporation
- Role
- Customer Success Manager at Progress Software
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Rahul Rai
Knowledgeable and performance-driven Customer Success Manager with a multitude of diverse experience in managing multiple accounts across different industry verticals & in a diverse geographical customer base spread through the United States, LatAm, Europe, UK & India, increasing sales and revenue, developing client on-boarding processes and organising various professional events and customer meetups. Possess strong customer orientation, great communication skills, excellent problem-solving skills and a significant ability to successfully lead and manage people & high value customers. Experience has taught me that people engagement, effective execution and delivery of results are what really count. I have been fortunate to have had career opportunities and experience in global business settings to establish a sense of global business undertakings alongwith different unique requirements of the global organizations. With diverse work experience across a multi-cultural populace, I thrive on working with people across geographic and cultural boundaries to solve problems and make the world a better place. I avidly enjoy travel, reading about technology breakthroughs & tech news. My Specialties & Areas of Expertise include: • Customer Retention • Relationship building • Business Strategy Definition and Execution • Operations and Product Performance Management • Operations analysis • Business Transformation and Change Management • Program and Project Management • Business Intelligence • Management Consulting • Cross Functional & Team Leadership • Global Business Transformation & Insights • Observant learner & Detail Oriented
Experience
Customer Success Manager
Dec 2020 — Present · Bengaluru, IN
Education
Punjab Technical University, Jalandhar
Bachelors of Technology, Computer Science
2007 — 2011
St. Kabir Public School
High School, Learning life skills on different subjects and aspects of thinking inside & outside the box.
1993 — 2004
Thapar University
Master of Business Administration (M.B.A.), Management Information Systems, Finance
2013 — 2015
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