Rahul Pravin Sharma
Microsoft 365 Service Owner - Japan Geography @Tata Consultancy Services
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WORK HISTORY
Microsoft 365 Service Owner - Japan Geography @Tata Consultancy Services
Pune, IN
Microsoft 365 Service Owner with over a decade of IT experience, leading end-to-end service delivery and governance of Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID, and Intune for enterprise customers in Japan. Accountable for service reliability, SLA compliance, and critical escalations while driving ITIL-aligned incident, problem, and change management. Partner closely with Microsoft, engineering teams, and customer leadership to improve platform stability, strengthen security posture, and deliver continuous service optimization across large-scale enterprise environments.
EDUCATION
Savitribai Phule Pune University
BE E&TC, Electrical, Electronics and Communications Engineering
ABOUT RAHUL PRAVIN SHARMA
I am a Microsoft 365 Service Owner with over a decade of IT experience, specializing in enterprise service delivery and operational governance for global customers. Currently, I manage Microsoft 365 services for large-scale enterprise customers in Japan geography, ensuring high availability, security, and optimal user experience.My expertise includes end-to-end ownership of Microsoft 365 services such as Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID, and Microsoft Intune. I play a key role in ensuring service reliability, managing critical escalations, driving continuous service improvements, and aligning cloud services with business objectives.I have strong experience in service delivery management, incident and problem management, SLA governance, and stakeholder engagement, working closely with enterprise customers, Microsoft support, and global engineering teams.
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