Rahul Pradhan

Experience

1. Business Development Manager

   Satol Chemicals P Ltd

   Feb 2025 — Present · Mumbai, IN

   Operations & Site Supervision Oversaw daily housekeeping operations across the client’s corporate premises, including office areas, cafeteria, washrooms, and common spaces. Monitored cleaning process and chemical utilization in alignment with SOPs and client standards. Conducted weekly site audits to assess hygiene levels and implemented corrective actions for performance improvement.2. Team & delivery Management Supervised a team of 20–25 housekeeping staff deployed through a third-party agency; coordinated rostering, attendance, and performance evaluation. Collaborated with FM vendor supervisors to ensure compliance with contract KPIs and service-level agreements (SLAs). Supported client procurement teams in vendor evaluation and product trials for new cleaning solutions and equipment.3. Training & Process Compliance Conducted on-site training sessions for janitorial teams on correct chemical dilution ratios, surface-specific cleaning, and personal protective equipment (PPE) usage. Standardized cleaning procedures through SOP documentation and introduced a daily checklist-based monitoring system for quality assurance.4. Client Reporting & Feedback Loop Maintained daily and monthly performance reports, including chemical consumption, manpower deployment, and audit scores. Held weekly review meetings with the client’s Facility Manager to discuss challenges, process gaps, and improvement plans. Captured client feedback and ensured quick redressal of service issues.

Education

• University of Mumbai

  Bachelor's degree

  2007 — 2010