Rahul Pandey
Currently working as a System Engineer in TCS. Having strong knowledge in Database.
- Role
- System Engineer at Tata Consultancy Services
- Location
- Indore, IN
- LinkedIn followers
- 500 followers
About Rahul Pandey
I am Rahul Pandey.I have a strong knowledge of.Net development and SQL server.having…
Experience
System Engineer
Sep 2023 — Present · Indore, IN
System engineer.System Engineer | Tata Consultancy Services (TCS)Sep 23 – Present IndiaExperienced System Engineer with a strong focus on Database Support, User Ticket Management, and Technical Coordination. Proficient in handling Oracle/MySQL environments, resolving user-reported issues, and ensuring smooth operations through effective communication and proactive system monitoring.Responsibilities:Provided L1/L2 support to end-users for database-related and application issues via ServiceNow ticketing system.Handled user incidents, service requests, and access issues with a focus on timely resolution and SLA compliance.Acted as a communication bridge between users and internal technical teams to ensure clear understanding and faster issue resolution.Performed database health checks, query tuning, backup & recovery, and user access management.Monitored system performance using tools like Nagios/Splunk and ensured documentation of processes and solutions.Skills:SQL, Oracle DB, MySQL, ServiceNow, Ticket Handling, Incident Management, Communication Skills, ITIL, Windows/Linux OS, Monitoring Tools, Basic Scripting
Education
Awadesh Pratap Singh University, Rewa
Master of Computer Applications - MCA
2017 — 2020
INDIRA GANDHI COMPUTER TECHNOLOGY BEOHARI DIST.SHAHDOL (M.P).
BCA
2014 — 2017
Naresh i Technology Hyderabad
SSMS AND T/SQL PROGRMMING
2020 — 2021
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