Rahul Pammar
TAC Associate at Netscout Systems |PostGraduate🎓| 💻 Linux | Python |
- Role
- Tac Associate L at NETSCOUT
- Location
- Belagavi, IN
- LinkedIn followers
- 500 followers
About Rahul Pammar
I hold a master\'s degree in Master of Computer Applications from Jain College of…
Experience
Tac Associate L
Jun 2024 — Present · Pune, IN
I am a proficient and customer-oriented Technical Support Engineer with practical experience in delivering outstanding technical assistance to clients. Currently, I am part of the Global Technical Assistance Center (GTAC) team at Netscout Systems Pvt Ltd, where I excel in troubleshooting and resolving complex issues related to our cutting-edge products.Key Responsibilities:1) Providing top-notch technical support to clients on Netscout products, ensuring smooth implementation and optimal usage.2) Proactively addressing customer inquiries and issues through ticketing systems, offering quick and efficient resolutions.3) Collaborating with cross-functional teams to tackle escalated technical challenges and maintain seamless customer experiences.4) Specializing in products like InfiniStream and nGeniusONE servers, leveraging their packet and data monitoring features.5) Utilizing different modules of the nGeniusONE server to analyze, interpret, and present historical and statistical data.6) Regularly using Linux as a part of my daily workflow to troubleshoot and diagnose issues effectively.Key Skills:1) Exceptional problem-solving and analytical abilities, enabling me to tackle intricate technical issues with precision.2) Expertise in utilizing InfiniStream and nGeniusONE servers to derive valuable insights from network data.3) Advanced knowledge of Linux, supporting efficient troubleshooting and system configuration.4) Excellent communication skills, both verbal and written, ensuring clear and effective explanations of technical concepts to clients.5) Adept at multitasking and handling multiple client issues simultaneously while maintaining the highest level of service.
Education
PeopleTree Education Society
BCA
2018 — 2021
JAIN COLLEGE OF ENGINEERING
Master of Computer Applications - MCA
2022 — 2023
GOVINDRAM SEKSARIA SCIENCE COLLEGE, BELAGAVI
Puc
2016 — 2018
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