Rahul P.
Conversational Intelligence & Gen AI Solutions | Driving Customer-Centric Insights | AI-Powered CX & Sales Optimization
- Role
- Demo Engineer Solutions Engineering at Cresta
- Location
- Nainital, UK, IN
- LinkedIn followers
- 500 followers
About Rahul P.
Customer-First | Data-Driven | Impact-OrientedDemo Engineer at Cresta, helping contact centers unlock the power of Conversation Intelligence through real-time AI that drives smarter coaching, faster insights, and better customer outcomes.Former Founding Interaction Analyst at Observe.AI, where I built core conversation intelligence frameworks, demo environments, and analytics models powering actionable insights across industries — from Financial Services, Hospitality and Healthcare to CX Sales and Retail.With over 9+ years of experience across Conversation Intelligence, Sales Engineering, and GenAI deployments, my work drives measurable improvements in agent performance, customer experience, and operational efficiency — turning AI from a promise into a proven asset.At the core: intelligent listening, decisive action, and an unwavering focus on turning conversations into outcomes.
Experience
Demo Engineer Solutions Engineering
Jan 2026 — Present · Bengaluru, IN
Education
Symbiosis Institute of Business Management, Hyderabad
Master’s Degree, Operations Research
2014 — 2016
BABU BANARASI DAS NORTHERN INDIA INSTITUTE OF TECHNOLOGY, LUCKNOW
Bachelor’s Degree, Computer Science
2009 — 2013
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