Rahul Nayak
Customer Support | Credit Dispute Handling | Technical Troubleshooting | Front-End Development | FCRA/CFPB Compliance | Team Mentoring | Escalation Management | JavaScript | HTML | CSS | CRM & Case Management Tools
- Role
- Customer Support Ii at Experian
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Rahul Nayak
I’m a dedicated and versatile professional with hands-on experience in customer support…
Experience
Customer Support Ii
Jan 2025 — Present · Hyderabad, IN
As a Subject Matter Expert (SME) in the My Customer Experience (MCE) Dispute Department at Experian, I specialise in handling high-priority consumer credit disputes in strict alignment with FCRA and CFPB guidelines. I lead the resolution of complex cases received via mail, ensuring regulatory compliance, documentation accuracy, and customer satisfaction at every stage. In addition to dispute management, I mentor new hires and guide team members on best practices, quality control, and internal processes. I stay current with evolving credit industry regulations and proactively integrate updates into daily operations to mitigate risk and maintain audit readiness. Through consistent performance and leadership, I have contributed to elevated team efficiency and achieved top-tier results in resolution accuracy, productivity, and client experience. This role has further solidified my strengths in regulatory compliance, team leadership, and high-stakes problem-solving.
Education
MANGALMAY INSTITUTE OF ENGINEERING AND TECHNOLOGY, GREATER NOIDA
Bachelor of Technology, CSE
2017 — 2021
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