Rahul Nayak

Cluster Manager @Tata Hitachi Construction Machinery Company Private Limited

Jodha, IN

Presently, I am engaged with Tata Hitachi Construction Machinery Company Pvt Ltd as Project/Cluster Manager and Heading 3 Projects at Tata Steel Ltd in Odisha & Jharkhand- Noamundi Iron Mines 7 Star, Joda Iron Mines 5 Star, Khandbond Iron mines 5 Star Role - • Project Leadership: Held end-to-end accountability for operations across 3 TSL Iron Mines under Cost Cap, AMC, FMC contracts, ensuring project profitability, adherence to SLAs (Service Level Agreement), timely execution with PFA (Performance Failure Rebate). • Technical Support & Process Optimization: Streamlined order-to-execution cycles; supported engineering and maintenance teams with actionable technical guidance.• After-Sales & Compliance Management: Maintain high post-sales service standards; ensured compliance with CSM Vendor Star Rating audits, ISO, DGMS, and third-party inspections, strengthening audit readiness and operational discipline.• After-Sales Business Leadership: Accountable for driving revenue across both After-Sales Spare Parts and Service Operations, including managing and supporting the performance of the dealership network to ensure customer satisfaction, timely service delivery, and revenue growth.• Receivables & Collections Management: Managed receivables for spare parts and service revenues, ensuring timely collections and maintaining healthy aging reports, contributing to improved working capital and cash flow.• Continuous Improvement Initiatives• Spare Parts & Inventory Management• Tendering & Commercial Management: Oversaw pre/post-bid activities, technical clarifications, and contract negotiations.• Sales Forecasting & Market Intelligence• Business Development: Cultivating new business opportunities and managed relationships with key accounts, improving customer retention and revenue growth through superior service and strategic engagement.• Strategic Planning & Execution

Rajiv Gandhi Prodyogiki Vishwavidyalaya

Bachelor’s Degree, Electrical and Electronics Engineering

Barkatullah University, Bhopal

Master of Business Administration - MBA, International Business

Indian Institute of Management Bangalore

Project, Program & Portfolio Management