Rahul Nagargoje
Hospitality Enthusiast !!!
- Role
- J1 Rooms Inventory & Hospitality Operations Trainee at Marriott International
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Rahul Nagargoje
Keep Growing.
Experience
J1 Rooms Inventory & Hospitality Operations Trainee
Sep 2024 — Present · Gaylord Rockies Resort and Convention Center, CO, US
An individual undergoing professional training in the comprehensive management and operations of a hotel’s room division, as part of the J1 Exchange Visitor Program.• Delivering Exceptional Guest Experiences: Oversee front desk operations, including guest check-in, check-out, and reservations, ensuring a seamless and personalized experience that reflects Marriott’s commitment to service excellence. Effectively manage guest inquiries, requests, and complaints, proactively resolving issues to maintain high satisfaction levels and a welcoming environment.• Optimizing Operations and Driving Efficiency: Utilize advanced hotel management software (e.g, PHSMS PMS) to maintain accurate guest records, manage billing processes, and track room availability, ensuring data accuracy and operational efficiency. Coordinate with other departments to promptly address guest needs.• Enhancing Guest Loyalty and Engagement: Promote Marriott Bonvoy loyalty program benefits, leading to a 15% increase in member enrollments. Implement guest feedback mechanisms to analyze service trends and drive continuous improvement, resulting in a 20% increase in positive reviews and a significant reduction in service recovery incidents.• Demonstrating Leadership and Cultural Competence: Assist in training and onboarding new front desk associates, fostering a collaborative team environment and sharing best practices to uphold Marriott’s high service standards. Leverage cultural competence and adaptability to provide excellent service to a diverse international guest base, enhancing the overall guest experience.• Showcasing Achievements and Professional Growth: Highlighting a strong track record of contributing to team success through effective communication, problem-solving, and attention to detail. Committed to professional development through ongoing training in hospitality and customer service excellence, positioning as a dedicated and versatile hospitality professional.
Education
Dy patil Institute of hotel management and catering technology
Bsc-hs, Front office
2019 — 2022
Savitribai Phule Pune University
Dr. D Y Patil IHMCT. , BSC- Hospitality Studies
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