Rahul Mishra
Branch Service Manager @Haier Appliances India Pvt Ltd
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WORK HISTORY
Branch Service Manager @Haier Appliances India Pvt Ltd
Thane, IN
Key Responsibilities:Team Management:Leading, motivating, and developing the branch service team, including service executives and potentially trainers.Service Delivery:Ensuring timely and effective service delivery, including diagnostics, repairs, and installations.Customer Satisfaction:Prioritizing customer satisfaction and addressing any issues or complaints promptly.Performance Monitoring:Regularly reviewing the performance of service executives, identifying areas for improvement, and implementing necessary changes. Reporting:Providing timely and accurate reports on branch service operations, sales results, and business forecasts.Process Improvement:Identifying and implementing process improvements to enhance service efficiency and customer experience.Training & Development:Providing technical training and guidance to the team, ensuring they are equipped to handle various service needs.AMC & Retention:Ensuring maximum AMC (Annual Maintenance Contract) retention and minimizing churn through effective customer relationship management. Business Development:Exploring opportunities for new business and driving growth within the branch.
EDUCATION
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering - BE
Sarswati Higher Secondary School Sidhi
10th And 12th
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Diploma Engineering
SKILLS
ABOUT RAHUL MISHRA
Experienced State Service Support with a demonstrated history of working in the…
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