Rahul Menon

About Rahul Menon

Seasoned hospitality professional with over 9 years of leadership experience across luxury five-star hotels in India and the UAE, recognized for delivering elevated guest experiences, optimizing front office operations, and driving service excellence. Proficient in Opera and Amadeus, with a strong foundation in premium guest relations and operational leadership.Currently overseeing Facilities Operations for an ultra-premium luxury real estate brand, where I bring a hospitality-first mindset to high-end property management—bridging five-star service standards with world-class residential experiences.Previously, as Duty Manager with Minor Hotels, I managed end-to-end operations for a 207-key luxury property, focusing on seamless guest journeys, operational efficiency, and team empowerment. By equipping teams with in-depth knowledge of services and products, I consistently enabled them to exceed guest expectations. My role involved overseeing arrivals, proactively resolving guest concerns, and fostering a welcoming environment centered on satisfaction and smooth operational flow.Earlier leadership roles, including Guest Services Manager at The Den, Bengaluru, and Duty Manager at The Oterra Hotels, further strengthened my results-driven approach to people leadership, cross-functional coordination, and service optimization. My core strengths lie in leadership development, guest-centric problem solving, and operational streamlining, driven by a continuous commitment to elevating hospitality standards across every touchpoint.

Experience

1. Facilities Manager

   MAIA Estates

   Sep 2025 — Present · Bengaluru, IN

   Lead hospitality-driven facilities operations by crafting intuitive, high-touch service experiences for premium clients and internal customers.Implement personalized service frameworks that enhance resident satisfaction and reinforce MAIAʼs ultra-luxury brand promise.Drive continuous training and service culture development across teams to uphold five-star hospitality benchmarks.Manage the MAIA Experience Centre as a flagship asset, ensuring impeccable upkeep, seamless operations, and world-class presentation

Education

• Institute of Hotel Management, Catering Technology & Applied Nutrition, Chennai

  Bachelor Of Science, Hospitality And Hotel Administration

  2011 — 2014

• Indian School of Hospitality

  Post Graduate Program , Service Operations Management

  2020 — 2021

Skills

• Resorts
• Guest Service Satisfaction
• Tourism
• Amadeus
• Hospitality
• Hotels
• Reservations
• Rooms Division
• Microsoft Office
• Front Office
• Management
• Microsoft Excel
• Revenue Analysis
• Customer Service
• Micros
• Guest Service Management
• Hotel Management
• Teamwork
• Hotel Booking
• Property Management Systems
• Hospitality Management
• Training
• Customer Satisfaction
• Opera
• Hospitality Industry