Rahul Makde

About Rahul Makde

I am a Solutions Lead – Learning with 10+ years of experience designing, stabilizing, and…

Experience

1. Csod Lms Subject Matter Expert (Lms)

   bp

   Dec 2021 — Present · Pune, IN

   Proficient in Managing Service Requests on Salesforce• Expertise in HR service console and sessions through the Learning app.2. Portfolio Management for CSOD LMS• Currently overseeing 15 portfolios in BP for as a Subject matter expert of the LMS.3. Comprehensive Stakeholder Support• Accomplished in providing end-to-end support to stakeholders, encompassing content creation,onboarding content into LMS, troubleshooting learner issues, monitoring event management,and creating sessions for various trainings.4. Continuous Improvement Initiatives and FMEA Model Implementation• Implemented continuous improvement practices with an agile mindset to enhance end-userexperience.• Developed an FMEA Model (Failure Modes Effect Analysis) for each CSOD LMS functionality,creating knowledge articles for teams based on the analysis.5. Stakeholder Relationship Management• Excelling in establishing and maintaining positive relationships with stakeholders.6. Effective Escalation Management• Proficient in managing escalations with thorough justification and analysis.7. Customer Journey Mapping• Created comprehensive customer journey maps for both clients and internal teams.

Education

• Shri Ramdeobaba Kamla Nehru Engineering College

  Engineer's Degree

  2009 — 2013

Skills

• Employee Training
• Primavera P6
• Project Planning
• Technical Writing
• Technical Support
• Tally Erp
• Project Management
• Site Execution
• Knowledge Management
• Quality Assurance
• Microsoft Project
• Quality Control
• Inventory Management
• Supply Chain Management
• Ms Project
• Accrual Projections
• Candy
• Tqm