Rahul Mahala
Insurance Manager @Bikaner Motors
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WORK HISTORY
Insurance Manager @Bikaner Motors
Churu, IN
Manage end-to-end bodyshop operations, ensuring efficient repair processes and timely vehicle delivery.• Coordinate with insurance companies and surveyors for smooth claim approvals and documentation.• Oversee vehicle damage assessment, repair estimates, and job allocation to technicians.• Ensure high standards of repair quality, safety, and customer satisfaction.• Handle customer escalations and maintain clear communication throughout the repair process.• Monitor workshop productivity, turnaround time (TAT), and service efficiency.• Drive revenue growth through repair approvals, additional work identification, and upselling services.• Collaborate with service advisors, technicians, and management to improve operational performance.
EDUCATION
Air force school 12 wing
10th, 10th
Government Engineering College Bikaner
Bachelor of Technology - BTech, Mechanical Engineering
Navjeevan Science School, Sikar
12, Pcm
ABOUT RAHUL MAHALA
Automotive service professional with experience in bodyshop management, luxury vehicle operations, and customer relationship management (CRM).I specialize in handling customer escalations, service operations, insurance coordination, and revenue growth through strategic upselling and service optimization.With experience managing customers across multiple cities and working closely with service, sales, and operations teams, my focus is always on delivering high customer satisfaction, operational efficiency, and business growth.Currently leading bodyshop operations while continuously improving service quality and customer experience.
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