Rahul M.

About Rahul M.

Currently working in Sales, Lead Management and CRM automation in US Healthcare, with additional expertise in Social Media Management to strengthen brand visibility and drive marketing engagement. A SaaS Solutions Sales specialist and former Support Manager with a strong background in the US Healthcare consulting industry. Skilled in Lead Generation, Project Management, Screening, Leadership, Recruitment, Training, and Process Enablement—along with hands-on experience executing social media strategies that support lead flow and enhance CRM efficiency.

Experience

1. Client Services Coordinator

   Apex Sourcing & Info Services Pvt. Ltd.

   Aug 2025 — Present · New Delhi, IN

   Lead and manage a cross-functional team of Client Intake Specialists, US Clinical Recruiters, Compliance and Audit Specialists and Language Specialists to drive client engagement, efficient intake conversions, and successful healthcare talent placements.Implement Agentic AI voice agents using ElevenLabs to autonomously engage and qualify leads, accelerating outreach cycles and reducing operational costs.Monitor team performance through key metrics including intake conversions, recruitment closures, productivity benchmarks, and revenue targets.Oversee client intake pipelines and end-to-end US healthcare recruitment processes to ensure timely candidate placements and high client satisfaction.Ensure compliance with operational workflows, documentation standards, and US healthcare regulations to maintain strong client trust and credibility.Coach and mentor team members to improve client communication, recruitment closing strategies, and relationship management skills.Collaborate with internal stakeholders, hiring managers, and client teams to identify staffing needs, manage escalations, and support business development initiatives.Track and analyze KPIs such as intake volume, candidate submissions, placement ratios, recruitment turnaround time, and client satisfaction.Design and implement Zoho-based automations and workflow solutions to streamline recruitment tracking, intake management, and operational reporting.Identify operational gaps, optimize processes, and foster a results-driven, client-focused culture centered on accountability and continuous improvement.

Education

• Periyar University

  Bachelor of Commerce (B.Com.), Business/Commerce, General

  2008 — 2011