Rahul Lepcha
Senior Customer Success Manager - Enterprise @Keka HR
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WORK HISTORY
Senior Customer Success Manager - Enterprise @Keka HR
Hyderabad, IN
Develop and manage client Enterprise client portfolios including KEKA itself.•Sustain business growth and profitability by maximizing value by 2x.•Analyze customer data to improve customer experience.•Expertise in retention and maintaining 0% churn rate.•Managing ARR of 25Cr.•Hold product demonstrations for client onsite and virtual.•Consulting and helping organizations on process development and enhancement based on market standards.•Mediate between clients and the organization.•Cross function between CS and Product team for feature implementation based on the request received by client for enhancement.•Handling escalations as a L2.
ABOUT RAHUL LEPCHA
Customer satisfaction enthusiast and a Key Account Manager with over 7+yrs of experience in BPO, BFSI & SaaS sectors. Expertise in : Account management, Retention and Churn Management, Client Consultant, Financial Advisory(MF), Strategic Planning, Escalation management, Training and Development, Team management.
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